Terugbetalingsbeleid

 

At Wanli, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return process.

 

Return Window

  • Returns or exchanges must be initiated within [10 days] of receiving your order

  • After the return window closes, no returns or exchanges will be accepted.

  • Please contact us at contact@journeyofwanli.com to start return process

Condition of Garments

  • We only accept returns of items that are new, unworn, unwashed, and unaltered, with all original tags and packaging intact.

  • Our wool pieces (cashmere, camel, or yak) are highly sensitive. Any signs of wear or damage—such as creasing, pilling, stains, perfume or deodorant marks, or pulled fibers—will render the garment ineligible for return or exchange.

Proof of Purchase

  • A valid receipt, order confirmation email, or packing slip is required for all return or exchange requests.

  • Items not purchased directly from our official website or authorized retail partners cannot be returned to us.

Quality Inspection

  • All returns undergo a quality control inspection upon receipt.

  • If the returned garment does not meet our criteria for a pristine, unworn condition, it will be sent back to the customer at their expense and no refund or exchange will be provided.

Refunds & Processing

  • Once a return is approved, refunds will be processed to the original form of payment within [7-14 business days]

  • Shipping costs, if applicable, are non-refundable unless the return is due to a defect or an error on our part.

Exchanges

  • If you would like to exchange an item for a different size or color, please follow the return process above. Once your original garment passes inspection, we will ship out the exchanged item (subject to availability).

Damaged or Defective Items

  • We take pride in the quality of our luxury fibers. If you receive a defective or damaged item, contact us within 48 hours of delivery to arrange a replacement or refund.

  • Please provide clear photos of the damage/defect for faster processing.

Sale & Final Clearance Items

  • Sale or clearance items may be final sale, meaning they are not eligible for return or exchange unless damaged or defective upon arrival.

  • Please check the product page or promotional details for specifics.

Bespoke or Custom Orders

  • Custom-tailored or bespoke items, due to their personalized nature, are non-returnable and non-exchangeable.

  • We encourage you to double-check measurements and specifications before placing a bespoke order.

Care Instructions

  • Luxurious fibers like cashmere, camel, and yak wool demand gentle care to maintain their beauty.

  • Hand wash or dry clean according to the specific care label. Improper washing or handling (including machine washing or high-heat drying) voids eligibility for returns.

Tips for Trying On & Handling Delicate Wool Garments

  • Try On Gently: If possible, avoid wearing makeup, lotions, or fragrances when first trying on the garment to prevent transfer onto the fabric.

  • Prevent Pulls: Remove jewelry or accessories that might snag the wool.

  • Proper Storage: Store your garment in a breathable garment bag, away from direct sunlight, moisture, or moths.

Exchanges

  • We currently do not offer direct exchanges. To exchange an item, return the original purchase and place a new order.

Defective or Incorrect Items

  • If your item arrives damaged or is incorrect, please contact us immediately at contact@journeyofwanli.com with a photo of the item and a brief description of the issue. We will work to resolve the issue promptly at no additional cost to you.

 

Contact Us


For further assistance, feel free to reach out to our customer support team at:

Email: contact@journeyofwanli.com

Hours: 09:00-18:00 (GMT +8)